Privacy Policy.

Your privacy is important to us. It is our policy to respect your privacy regarding any data we may collect from you across our website (www.bhivedesign.co).

What we collect/request

When you visit our sites, we automatically collect analytics and log data from your web browser. This data includes your IP address, browser type, and version, time and date, the pages you view, and other details about your visit.

When you contact us, we ask for some basic information about you, like your name and email address. This information is considered personally identifying. We ask for it specifically to know who we’re talking to.

When you work with us, we ask for information about your business, operations, customers, and audience. While you make most of this information publicly available, we may also ask for confidential information to assist us with ensuring the best possible outcome for our work with you.

Our legal bases for processing

We process information lawfully, fairly, and transparently. We only collect and process information about you only where we have legal bases for doing so. As a digital design agency, this means we collect and use your information only where:

  • it’s necessary for the performance of a contract that you are a party to;

  • it’s necessary to take steps at your request before entering into a contract with you;

  • it satisfies a legitimate interest, like research and development, to market and promote our services, and to protect our legal rights and interests;

  • you give us consent to do so for a specific purpose (like staying in touch through our email newsletter); or

  • we need to process your data to comply with a legal obligation.

When you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this won’t affect any processing we’ve already done.

We retain information for our records and to facilitate subsequent dealings in the future. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

While we retain this information, we’ll protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.

How we collect and use information

We collect, hold, use, and disclose information for the following purposes:

  • to provide creative services and client support;

  • to respond to sales and project inquiries;

  • to process payments;

  • to enable you to access and use our website, associated applications, and associated social media platforms;

  • for internal record-keeping and administrative purposes;

  • for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms; and

  • to comply with our legal obligations and resolve any disputes that we may have.

We don’t publicly disclose any data specifics but may compile and share aggregated and anonymised versions of this information, for example, in business performance reports.

If you are a (current or former) client or partner, we may use your details to contact you via our newsletter, keeping you up-to-date on what’s happening at Bhive Design Co.. You are free to opt out of this correspondence at any time, using the “unsubscribe” link provided in the emails.

Disclosure of personal information to third parties

Bhive Design Co. is supported by third-party providers to facilitate the provision of a transactional website. These include DNS management, web hosting, payment processing (Stripe/Paypal), and Google Analytics.

We will comply with government and law enforcement requests for data, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

We do not sell or rent your personal information to marketers or third parties.

International transfers of personal information

The data we retain is stored and processed in Australia, the USA, and/or where we and our third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

Your rights as our user

Choice and consent: By providing your information to us, you consent to us collecting, holding, using, and disclosing it according to this privacy policy. You are free to refuse our request for information, on the understanding that we may be unable to provide you with some services as a result. If you’re under 16 years of age, you must supply evidence of your parent or legal guardian’s knowledge and permission of you providing us with information.

Information from third parties: If we receive information about you from a third party, we’ll protect it as set out in this privacy policy. If you are a third party providing information about somebody else (eg. an agency operating on behalf of a client), you represent and warrant that you have that person’s consent to provide their information to us.

Restrict: You may choose to restrict the collection or use of your personal information by contacting us via our website. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details or a copy of the personal information we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us via our website, and we will take reasonable steps to update our records.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us via our website, providing us with full details. We’ll investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we’ll take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database, use the “unsubscribe” link provided in the emails we send you, or contact us via the details on our website.

About this policy

This privacy policy only covers our own collecting and handling of data. We only work with partners and third-party providers whose privacy policies align with ours, however, we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

At our discretion, we may update this policy to reflect current acceptable practices. We will take reasonable steps to let users know about significant changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around data and personal information.

If you have any concerns or questions about how we handle your data and personal information, feel free to contact us via our contact page.

This policy is effective as of 15 January 2019.

Cookie Policy

This Cookie Policy describes how the Bhive Design Co. website, found at www.bhivedesign.co, uses cookies and other tracking technologies to collect certain information automatically when you access and use the Website. These automated tracking technologies not only include cookies, but may also include pixel tags, web beacons, browser analysis tools, and server logs and this Cookie Policy applies likewise to such technologies.

In many cases, the information we collect using cookies and other tracking technologies is used in non-identifiable ways and without any reference to personal information. For example, we use the information we collect to optimise the Website and understand its traffic and usage patterns. In other cases, such as when you access the Website as a logged-in and registered user, we associate the information we collect using cookies and related technologies with personal information. In either case, our Privacy Policy and this Cookie Policy govern how we use that information.

1. COOKIES

A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Website. The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or devices, which are then transmitted back to servers managed by us or our trusted service providers by your computers or devices.

Some cookies are temporary, whereas others may be configured to last longer. “Session cookies” are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases session cookies once you exit your browser. “Persistent cookies” are more permanent and are stored on your computer or mobile device even after you exit your browser.

The cookies we use include Google Analytics, Facebook, Vimeo, Mailchimp, and ConvertKit. To find out more about each of these cookies, please visit each respective website. If you would like to find out more about cookies generally, please visit www.allaboutcookies.org.

2. PIXEL TAGS AND WEB BEACONS

Pixel tags and web beacons are tiny graphic images placed on our Website or in emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages (such as our newsletter), the pixel tags and web beacons generate a notice of that action and send the notice to us or our trusted service providers. These tools allow us to measure response to and improve our Website and our communications to you.

3. WEBSITE COOKIE ACCEPTANCE AND OPTING OUT

By accepting our cookies banner when you visit the Website for the first time you have consented to our use of cookies as updated from time to time. In particular, you consent to cookies being stored on your computer and/or device (unless rejected or disabled by your browser).

If you wish to opt out of having cookies set on your browser or device as described above, you may manage the settings on your browser to delete all cookies and disallow further acceptance of cookies. Please note that disabling cookies may disable many of the features available through the Website and therefore recommend that you leave cookies enabled.

Because there is no current industry standard, Bhive Design Co. does not recognise or respond to browser-initiated Do Not Track signals.

4. UPDATES TO THIS COOKIE POLICY

We may change or add to this Cookie Policy in the future, so you are encouraged to review it periodically. If we make a change to this Cookie Policy, we will post a change notice on our Website and update the effective date at the end of this Cookie Policy.

5. CONTACT US

If you have any questions or suggestions regarding our Cookie Policy, please feel free to contact us via our contact page.

6. EFFECTIVE DATE

This Cookie Policy is effective 15 January 2019.